How is this considered as delivered? It looks to me that the parcels are thrown onto the sidewalk, accompanied by a random stray dog.
Where I live, parcels are delivered in the same manner (thrown near the door), however, without a photo as proof of delivery. I’m waiting for the day I ask about the whereabouts of a parcel and the delivery company tells me that it has been “delivered”. Fortunately tho, Amazon has a pretty lean policy regarding lost deliveries - they just send you another one free of charge (at least where I live, given, its’ content was not too expensive).
I had that with a rather expensive parcel from Korea “delivered” by Hermes. They claimed it had been delivered to my post box - a small slit of an apartment building. There were skincare products inside and no way this would have fit in there.
Anyway, it was not there. I wanted to call them to ask about it and jfc it took me a labyrinth of automated answers in a chat bot to even get the number for customer service. Once I called them - same shenanigans. Robo answers, asking for the parcel number. It always ended with “it has been delivered to your post box. Thank you”. Somehow, magically, I finally managed to talk to a person - after pressing a very specific combination of dials during the robo answers which I will never be able to reproduce - I explained them the situation, they said “uhum” (like a nod), started typing in silence, to then tell me “the parcel has been delivered to your post box” I am very glad this was a phone call because at that point I would have gotten violent.
I ended up asking the company I ordered from for help and they just resend the parcel. The missing parcel was never found and I hate hermes.
In most cases, there’s no point contacting the transporter. They have no contract with you, so your opinion on their performance is fairly irrelevant. The one they have a deal with is the seller. So that’s who you have to get information back to.
100%. Back then I didn’t know that, I assumed contacting the delivery service was the logical step. Some googling then showed me that was wrong and I should have contacted the company right away. But that wasn’t even a thing I thought about googling - it seemed like the feud was with me and Hermes only.
How is this considered as delivered? It looks to me that the parcels are thrown onto the sidewalk, accompanied by a random stray dog.
Where I live, parcels are delivered in the same manner (thrown near the door), however, without a photo as proof of delivery. I’m waiting for the day I ask about the whereabouts of a parcel and the delivery company tells me that it has been “delivered”. Fortunately tho, Amazon has a pretty lean policy regarding lost deliveries - they just send you another one free of charge (at least where I live, given, its’ content was not too expensive).
I had that with a rather expensive parcel from Korea “delivered” by Hermes. They claimed it had been delivered to my post box - a small slit of an apartment building. There were skincare products inside and no way this would have fit in there.
Anyway, it was not there. I wanted to call them to ask about it and jfc it took me a labyrinth of automated answers in a chat bot to even get the number for customer service. Once I called them - same shenanigans. Robo answers, asking for the parcel number. It always ended with “it has been delivered to your post box. Thank you”. Somehow, magically, I finally managed to talk to a person - after pressing a very specific combination of dials during the robo answers which I will never be able to reproduce - I explained them the situation, they said “uhum” (like a nod), started typing in silence, to then tell me “the parcel has been delivered to your post box” I am very glad this was a phone call because at that point I would have gotten violent.
I ended up asking the company I ordered from for help and they just resend the parcel. The missing parcel was never found and I hate hermes.
In most cases, there’s no point contacting the transporter. They have no contract with you, so your opinion on their performance is fairly irrelevant. The one they have a deal with is the seller. So that’s who you have to get information back to.
100%. Back then I didn’t know that, I assumed contacting the delivery service was the logical step. Some googling then showed me that was wrong and I should have contacted the company right away. But that wasn’t even a thing I thought about googling - it seemed like the feud was with me and Hermes only.
But everyone, take notes.