• Kraven_the_Hunter@lemmy.dbzer0.com
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      3 days ago

      This is also true when looking for repair parts at Home Depot.

      Me: I need a replacement gasket for a Kohler toilet flush valve.

      Them: Here’s a universal replacement flapper.

      Me: My toilet doesn’t even have a flapper, I just need the -

      Them: But this is universal, it’ll work.

      I hate going to Amazon for everything, but shit like this is why…

      • ByteOnBikes@slrpnk.net
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        3 days ago

        I hate going to Amazon for everything, but shit like this is why…

        Maybe I’m more bold but I’ve told a manager who was trying to be TOO helpful this exact statement.

        They backed off real fast.

    • MonkRome@lemmy.world
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      3 days ago

      God I’ve had that experience, ask a question I have some understanding of, they respond with an answer that completely misunderstands their own products and fundamentally misunderstands how anything works.