HR is there to ensure the company works. They will answer questions you have, they will change your name in the system if its necessary, they will help you out if you need something that aligns with the interests of company. They’re not inherently bad people.
They are NOT the ones to go to when a conflict requires solving. It’s literally not part of their job. That’s what the works council is for. Don’t have a works council? You’re on your own.
Sure, you shouldn’t expect them to solve your problems, and you should only engage with them as a considered measure in the course of solving your problems, but they’re an integral part in many solutions.
For example, if you’re going to make a claim against your employer you need to have them document things, preferably a pattern.
HR is there to ensure the company works. They will answer questions you have, they will change your name in the system if its necessary, they will help you out if you need something that aligns with the interests of company. They’re not inherently bad people.
They are NOT the ones to go to when a conflict requires solving. It’s literally not part of their job. That’s what the works council is for. Don’t have a works council? You’re on your own.
That’s just not true in most organisations.
Sure, you shouldn’t expect them to solve your problems, and you should only engage with them as a considered measure in the course of solving your problems, but they’re an integral part in many solutions.
For example, if you’re going to make a claim against your employer you need to have them document things, preferably a pattern.