Super interesting to read your more technical perspective. I also think facial recognition (and honestly most AI use cases) are best when used to supplement an existing system. Such as flagging a potential shoplifter to human security.

Sadly most people don’t really understand the tech they use for work. If the computer tells them something they just kind of blindly believe it. Especially in a work environment where they have been trained to do what the machine says.

My guess is that the people were trained on how to use the system at a very basic level. Troubleshooting and understanding the potential for error typically isn’t covered in 30min corporate instructional meetings. They just get a little notice saying a shoplifter is in the store and act on that without thinking.