• 3 Posts
  • 1.58K Comments
Joined 2 years ago
cake
Cake day: June 11th, 2023

help-circle



  • The pride flag was envisioned and flown for the first time in San Francisco. For better or worse, most of global queer culture is us centric.

    Most of the flags are also copyrighted or copylefted, to some degree or another. It’s a jumbled mess. But in general no one is profiting unless you are literally buying a physical flag, as all of them fall into fair use or can be freely licensed for use in commercial products.



  • Hey man, listen. Call centers suck. I worked at a call center, and it really really sucked. I’d be the first to empathize with workers locked up in call centers.

    But this wasn’t even about a call center. It was a support experience survey for going to a physical store that offers support as one of the many things they sell and offer there. The place is not owned by the telecom company, they aren’t their employees.

    The problem, again, is that the people designing, sending, collecting and overreacting to the support survey probably weren’t ever anywhere close to a remotely similar place. Which just shows how utterly useless and pointless the whole exercise is and how it is actually counterproductive to be honest on these corpo surveys.




  • I once got a call from a telecom marketing department because I rated a customer service agent with a 9 out of 10. When I told them it was not for anything the agent did, just that the store the support was in was extremely difficult to find, the caller got a bit aggressive. Like they expected me to shit talk this poor lady who had been so nice to me, just hard to find, and it was all corpo’s fault. The store wasn’t properly branded and signaled. She couldn’t take any comment that was negative on the company, just on the employee. So I told her how ridiculously stupid that system was. That I wanted to change my score to a perfect ten, comment, the best employee this company has, even better than the CEO. The caller got obviously upset. Told her to write down that if they ever call me again I will immediately cancel my contract. She went with, is there anything else I could help you with? Which is call center code for “I want to hang up”.










  • That’s still a common structure used by billionaires to justify reaping millions of dollars in revenue and still claim, “but I own a non-profit”. Also, to say the nonprofit controls the profit part would require the governance and the management hierarchies to be separate to avoid conflict of interests. But this has never been the case. Now they’re becoming a public benefit company, it will be even less the case, with both boards being one and the same. This will effectively keep the good-will façade while allowing them to lift the profit caps for their friends. It’s all PR bullshit.