I DIDN’T wanna base any information/help on 10 year old knowledge. That’s why I asked her to switch, so that I can actually help her out using up to date knowledge.
If your ability to help is 10 years old as well it might indeed be a good idea to recommend something you know more about. I’m in the same boat, I lost almost all memory of Windows troubleshooting over the last years. It’s not been a decade, but Windows 8 was the last version I touched.
Always a good idea to base decisions on 10 year old information.
I DIDN’T wanna base any information/help on 10 year old knowledge. That’s why I asked her to switch, so that I can actually help her out using up to date knowledge.
If your ability to help is 10 years old as well it might indeed be a good idea to recommend something you know more about. I’m in the same boat, I lost almost all memory of Windows troubleshooting over the last years. It’s not been a decade, but Windows 8 was the last version I touched.