I’ve worked with some pretty rotten software, but management software is easily the most user unfriendly, so my vote goes to HPSM.

    • beirdobaggins@lemmy.world
      7·
      10 months ago

      I’m using servicenow. First time and it’s pretty bad. But I hear that it is actually worse than normal because they customized the hell out of it trying to make it match the previous solution.

    • DesertCreosote@lemm.ee
      5·
      10 months ago

      I grumbled about ServiceNow for years, and then my company switched to Cherwell.

      Now I’d switch back to ServiceNow in a heartbeat.

    • Natanael@slrpnk.net
      51·
      10 months ago

      That thing has its quirks and annoyances, but there’s definitely worse systems out there…

    • Ookami38@sh.itjust.works
      41·
      10 months ago

      Man, I’m over here crying for servicenow back. We switched to Salesforce a few years back, and it’s true, the grass does always LOOK greener.

    • cevn@lemmy.world
      3·
      10 months ago

      I have sorta Stockholm syndrome with it now. I’m locked in so may as well enjoy it.

    • havokdj@lemmy.world
      31·
      10 months ago

      Servicenow isn’t great, but I’ll just say it is a lot better than some of the other ones here (especially jira)

    • Snoopey@lemmy.world
      21·
      10 months ago

      I’m a ServiceNow Technical consultant, the alternatives are all worse. Sorry if you got stuck with some shitty implementation. I’m working somewhere right now where the customer is migrating from ServiceNow to… ServiceNow. They’re dumping their old massively butchered implementation to an “out of the box” one. It’s so bad that I have no idea how to use their old system and I’ve been doing this for 10+ years